Pharma Wind fulfills online orders in Egypt through Bosta, our logistics partner. This page covers how we ship your order and how returns and refunds work for medicines and health products.

Part 1: Shipping

Delivery areas

We ship to addresses served by Bosta across Egypt, including major cities, towns, and many serviceable areas. If your area is not supported at checkout, we will contact you to arrange an alternative or cancel for a refund of product charges (shipping rules below may apply).

Processing time

• Orders are processed on business days (Sunday through Thursday, excluding public holidays unless stated otherwise).
• Allow 1 to 2 business days for confirmation, picking, and handover to Bosta after payment is verified.

Estimated delivery times

After handover to Bosta, typical times are estimates only:

• Cairo and Giza: about 1 to 3 business days
• Alexandria and Delta: about 2 to 4 business days
• Upper Egypt and remote areas: about 3 to 7 business days

Shipping fees

Fees are shown at checkout based on governorate, zone, package size, and Bosta rates. Remote areas may cost more. Free-shipping promotions are shown before payment.

Cash on delivery (COD)

When COD is available, pay the courier the total on your order confirmation. Bosta collects on behalf of Pharma Wind per their COD process.

Tracking

After dispatch you receive a tracking number by SMS, email, or both. Follow updates via the Bosta tracking link we provide.

Delivery attempts

Bosta makes up to three delivery attempts. Provide a full address, floor, apartment, and a working mobile number. If delivery fails or is refused, the package returns to us in about 2 to 3 business days. We may offer re-delivery (extra fees may apply) or cancellation per the returns section below.

Damaged or missing in transit

Check the package on delivery. Report damage or missing items within 48 hours to info@pharmawind.com with order number and photos. Do not accept tampered packages; contact us immediately.

Part 2: Returns and refunds

Returns are limited for health and safety because we sell medicines and medical preparations. Eligible cases are handled via Bosta Customer Return Pickup (CRP) or exchange where available.

Eligible returns (within 14 days of delivery)

• Wrong product or wrong quantity
• Damaged or defective item (with photos and batch details if shown on pack)
• Unopened product in original sealed packaging, fit for resale under applicable rules

Not accepted

• Opened, used, or partially consumed products (syrups, drops, opened blisters, etc.)
• Improper storage, outside the return window, or non-returnable clearance items
• No proof of purchase or return not approved in advance

How to request a return

1. Contact Contact Us or info@pharmawind.com with order number, phone, and reason.
2. Send photos if damaged or incorrect.
3. After approval, we schedule Bosta pickup or send return instructions.
4. Pack securely in original outer cartons when possible.

Refunds

• Card or wallet: refund to same method within 7 to 14 business days after inspection (banks may add time).
• COD: bank transfer to your Egyptian account within 7 to 14 business days after approval.
• Shipping fees refunded only if the error was ours (wrong or damaged item). Bosta return pickup fees may be deducted if stated at approval.

Exchanges and cancellations

Exchanges for defects or wrong items depend on stock; Bosta exchange may apply. Cancel before dispatch for a full refund. After dispatch, rules above apply when the parcel returns to us.

Failed delivery or refusal

If you refuse the order or miss all attempts, we may refund product cost minus outbound shipping and handling, or offer paid re-delivery, at our discretion.

Contact

Contact Us | info@pharmawind.com